Privacy Policy

Privacy Summary

Walk Manly collects your first name, surname, mobile number, email and country of residence to manage your tour booking and communicate important updates. We use Rezdy as our secure booking platform, which may store your information on servers outside Australia.

We only use your details to deliver our services, provide customer support, and meet legal requirements. We do not sell or share your information for marketing.

You can request access to your information or ask for corrections at any time by contacting us at bookings@manlywalks.com

Last updated: November 2025

Walk Manly (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This Privacy Policy explains how we collect, use, store, and disclose your personal information when you book or participate in our tours.

1. What Personal Information We Collect (APP 1, APP 3)

When you make a booking or communicate with us, we may collect the following personal information:

  • First name

  • Surname

  • Mobile number

  • Email address

  • Country of residence

This information is collected directly from you via our booking system Rezdy, our website, or when you contact us.

We do not collect sensitive information.

2. Why We Collect Your Information (APP 5)

We collect, use, and hold your information only for purposes necessary to operate our business, including:

  • Processing and managing your booking through Rezdy

  • Providing tour updates and essential communication

  • Delivering customer service

  • Meeting legal, insurance, or safety obligations

  • Improving our services

We do not use your information for unrelated secondary purposes without your consent.

3. How We Collect Your Information (APP 3)

We collect information when:

  • You make a booking through Rezdy

  • You contact us directly

  • You sign up for updates or request information

We only collect information by lawful and fair means.

4. Use of Third-Party Service: Rezdy (APP 1, APP 8)

Walk Manly uses Rezdy as our secure booking and payments platform. When you enter personal information, it is processed and stored by Rezdy according to their own privacy policy.

Rezdy may store data on servers located outside Australia.

Where overseas storage occurs, we take reasonable steps to ensure your information is protected to a standard comparable with the Australian Privacy Principles.

Link to Rezdy’s Privacy Policy: policy

5. Disclosure of Your Personal Information (APP 6, APP 8)

We may disclose your information to:

  • Rezdy (for booking management)

  • Service providers who assist with IT, email communications or website hosting

  • Regulatory or emergency services if required by law or for safety reasons

We do not sell, rent, or share your information with third parties for marketing.

Where disclosure involves overseas recipients, we take reasonable steps to ensure they handle information in accordance with APPs.

6. How We Store and Protect Your Information (APP 11)

Your personal information is stored securely in:

  • Rezdy

  • Email and communication systems controlled by Walk Manly

We take reasonable steps to protect your information from:

  • Unauthorised access

  • Misuse or loss

  • Modification or disclosure

Security measures may include encrypted platforms, password protection, access controls and secure server environments.

7. Access and Correction of Your Information (APP 12 & APP 13)

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate, incomplete or outdated information

To make a request, contact us using the details below. We will respond within a reasonable timeframe.

8. How Long We Keep Your Information (APP 11)

We retain your personal information only for as long as necessary:

  • To provide our services

  • To meet legal or insurance requirements

After this period, information is securely destroyed or deleted.

9. Making a Privacy Complaint (APP 1, APP 7)

If you have concerns about how we handle your personal information, please contact us directly.

We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):www.oaic.gov.au

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Walk Manly

Email: duncan@duncanyoung.com

Phone: 0477 388 853